Verizon Prepaid Customer Agreement

You may be able to transfer or „carry” your wireless phone number to another network operator. If you wear one of our numbers, we will treat it as if you asked us to cancel your service for this number. Once the porting is complete, you cannot use our service for this number, but you remain responsible for all charges and charges until the end of this billing cycle, just like any other cancellation. If you are a prepaid customer, you are not entitled to a refund of a balance in your account. If you send us a number, please note that we cannot provide certain services immediately, such as. B 911 location services. You have no right to your wireless phone number, except for any rights you may have to carry. Once a service line has been separated, the separate mobile phone number (MTN) cannot be stopped or otherwise booked for any reason and may not be restored. We`re here to help.

It is important that you notify us immediately so that we can suspend your service in order to prevent someone else from using it. If you are a Postpay customer and your wireless device is used after the loss or theft, but before you report it and you want a credit for all user fees, we would like to check your account activity and any other information we would like to consider. Remember that you may be liable for the charges if you have delayed notification of the loss or theft for no good reason, but you do not have to pay any fees that you dispute while they are being reviewed. If you`re a California customer and we didn`t give you a polite suspension of recurring monthly fees last year, we`ll give you one for 30 days or until you replace or restore your wireless device based on what happens first. Many services and applications are available on or via wireless devices, including the purchase of games, movies, music and other content. Some of these services are offered by Verizon. Others are provided by third parties who may offer the ability to charge the fee on your Verizon bill or other payment methods. Fees can be unique or recurring. The amount and frequency of fees are communicated to you or the person associated with your device or account at the time of purchase. If the buyer decides that the fee is charged to your account, these fees will be part of the amount due for this billing cycle. Verizon provides tools to block or limit these services and block all billing for third-party services on your Verizon wi-fi bill. We do not support calls to 900, 976 and certain other international premium numbers.

If you purchased a device with a monthly contract in installment and you terminate the service, you should check this agreement to determine if you need to pay the balance immediately.

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